Question 1

Do I need a reservation to eat at PlateCraft?

Accepted Answer

Walk-ins are always welcome, but we recommend booking ahead for dinner and weekends — those sittings usually fill up two to three days in advance. You can reserve a table online in under a minute.

Question 2

How far in advance can I book a table?

Accepted Answer

Tables can be booked up to 60 days ahead. For groups of eight or more, or for a specific area such as the rooftop or a VIP booth, please book at least a week ahead so we can set the room properly.

Question 3

What happens if I am running late?

Accepted Answer

We hold every table for 15 minutes past the booking time. If you are running behind, call us on (+123) 456 7890 and we will do our best to keep it for you.

Question 4

Can I cancel or change my booking?

Accepted Answer

Yes. Cancellations and changes are free up to 4 hours before your sitting — just reply to your confirmation email or call the restaurant. Groups of ten or more need 24 hours' notice.

Question 5

Do you cater for vegetarian, vegan and gluten-free diets?

Accepted Answer

Yes. Every menu marks vegetarian dishes, and most can be prepared vegan or gluten-free on request. Tell us about any allergies when you book and the kitchen will prepare your dishes separately.

Question 6

How often does the menu change?

Accepted Answer

The core menu is refreshed every season, and the Today's Menu specials change daily based on what our growers and fishmongers deliver that morning.

Question 7

Do you have a kids' menu?

Accepted Answer

We do — smaller portions of our most popular dishes at a reduced price, plus high chairs and colouring packs. Just ask your server when you sit down.

Question 8

Where do your ingredients come from?

Accepted Answer

Around 80% of our produce comes from growers within 150 km of Melbourne, our seafood is line-caught and delivered daily, and our meat is free range from certified Victorian farms.

Question 9

Can I order online for pickup or delivery?

Accepted Answer

Yes. Add dishes to your cart from the menu and choose dine-in, takeaway or delivery at checkout. Delivery is available within a 10 km radius of the restaurant.

Question 10

How long does delivery take?

Accepted Answer

Most orders arrive within 35 to 50 minutes. At peak times on Friday and Saturday evenings it can stretch to an hour — the confirmation screen always shows a live estimate.

Question 11

What payment methods do you accept?

Accepted Answer

Cash, all major credit and debit cards, and online payment at checkout. Split bills are no problem in the restaurant, just let your server know before you order.

Question 12

Can I book PlateCraft for a private event?

Accepted Answer

Yes. Our rooftop seats 40 for a seated dinner and 70 for a standing reception, and the whole restaurant can be booked exclusively. Send us your date through the catering enquiry form for a quote.

Question 13

Do you offer off-site catering?

Accepted Answer

We cater weddings, corporate lunches and private parties anywhere in greater Melbourne, from drop-off platters to a full brigade on site.

Question 14

Do you sell gift cards?

Accepted Answer

Digital gift cards are available from $50 to $500, are delivered by email within minutes and are valid for three years on food, drinks and events.

Question 15

Where are you located and is there parking?

Accepted Answer

We are at 123 Food Street, Melbourne. There is paid street parking on the block, a public car park two minutes' walk away, and the nearest tram stop is 200 metres from the door.

Question 16

Is the restaurant accessible?

Accepted Answer

The ground floor, bar and bathrooms are step-free and wheelchair accessible, and there is lift access to the rooftop. Let us know when booking and we will reserve a suitable table.

Question 17

Is there a dress code?

Accepted Answer

Smart casual. We want you comfortable — the only things we ask you to leave at home are activewear and beachwear.

Frequently Asked Questions

Reservations

Menu & Dietary

Orders & Delivery

Events & Groups

Visiting Us

Still wondering?